Privacy Policy
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PRIVACY POLICY FOR COLOURANDASH LTD
Effective Date: 9 September 2024
At Colourandash, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, place an order, or interact with us online. By using our website or purchasing our products, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of personal information to provide and improve our services:
a) Personal Identification Information
• Name
• Date of Birth
• Shipping and Billing Address
• Email Address
• Phone Number
b) Payment Information
• Credit Card Information: When you purchase a product, we collect your payment information, including your credit card number, expiration date, and security code. We do not store your credit card details on our servers. Your payment is processed through secure, compliant third-party payment processors.
c) Transaction Information
• Details of your orders, including the products purchased, transaction amount, and date of purchase.
d) Technical and Usage Data
• IP Address
• Browser type and version
• Device information
• Operating system
• Pages viewed on our website
• Time spent on pages
We may collect this information using cookies, web beacons, or other tracking technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
• Order Processing: To process and fulfil your orders, including shipping, billing, and returns.
• Communication: To send you order confirmations, updates, and customer service communications.
• Marketing: To send you promotional offers, newsletters, and updates, if you have opted in to receive these communications.
• Improvement of Services: To enhance the functionality and performance of our website and improve the customer experience.
• Compliance with Legal Obligations: To comply with laws and regulations, including tax reporting and fraud prevention.
• Google Analytics: We use Google Analytics to collect anonymized data about user behavior on our website. This data helps us understand user interactions, improve the site’s design, and offer more relevant content.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with the following entities:
• Third-Party Service Providers: We share information with third-party service providers who help us operate our website, process payments, and deliver products. This includes payment processors, shipping carriers, and email marketing services.
• Legal Requirements: We may disclose personal information if required by law or in response to legal processes, such as subpoenas or court orders.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owners.
4. Security of Your Information
We take the security of your personal information seriously. We implement industry-standard security measures, including encryption, to protect your data from unauthorized access, alteration, disclosure, or destruction. We use Secure Socket Layer (SSL) technology to ensure that your payment transactions are secure.
Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
5. Credit Card Data
We use third-party payment processors to handle your credit card information securely. When you provide your payment details, they are encrypted and transmitted directly to our payment processors, compliant with the Payment Card Industry Data Security Standard (PCI-DSS). We do not store your full credit card details on our servers.
6. Use of Google Analytics
We use Google Analytics to collect anonymized data about how visitors use our website. This includes data such as:
• Pages visited
• Time spent on pages
• User behavior (e.g., clicks, scrolls)
Google Analytics does not identify individual users or collect personal information. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.
For more details, please refer to Google’s Privacy Policy and Google Analytics Terms of Service.
7. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that allow us to recognize you and track your activity. You can control or delete cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
8. Your Data Protection Rights
You have the following rights regarding your personal information:
• Access: You have the right to request copies of your personal information.
• Correction: You have the right to request that we correct any information you believe is inaccurate.
• Deletion: You have the right to request that we delete your personal information, under certain conditions.
• Opt-Out: You may opt-out of marketing communications at any time by following the unsubscribe link in the emails we send or by contacting us directly.
To exercise these rights, please contact us at [insert email address].
9. International Data Transfers
If you are located outside of the UK, please note that your personal data may be transferred to and processed in the UK, where data protection laws may be different from those in your jurisdiction. By using our services, you consent to the transfer of your information to our servers and third-party processors located in the UK.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Colourandash Ltd
Office 10587, 27 Old Gloucester Street, London, WC1N 3AX
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.